|
i am Africa seeks to inspire, empower, and unite. SHIPPING/INTERNATIONAL ORDERS Where do you ship to? We ship to the continental United States as well as Canada, Australia, France, Norway, Finland, Spain, Sweden, Germany, Austria, Italy, Denmark and the UK. Please e-mail us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
to arrange shipping to other countries. WHOLESALE CUSTOMERS Do you sell wholesale? If you are a retail store, online retail outlet, or other distributor, please contact us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
for more information. PAYMENT OPTIONS/ORDERING Is it safe to use my credit card on the i am Africa website? Yes, it is. We use PayPal (a third party company) which handles all transactions. This means that we do not handle account numbers, credit card numbers or any of your private information. PayPal is the worldwide leader in online payment, PayPal is absolutely safe and reliable. What forms of payment does your website accept? We accept all of the various payments types accepted via Paypal. Paypal allows you to pay using a variety of methods. How do I place an order online? Browse the different sections to find which products you like. When inside any category, click on a product to get more details about and to see more pictures of it. If you would like to add the product to your shopping cart, select the quantity and size you would like and click the “ADD TO CART” button.This takes you to the shopping cart. If you encounter any issues, please send email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Why I am being directed PayPal to complete my order? You are directed to PayPal when you press "Confirm Order" in the shopping cart because i am AfricaTM does not handle credit card information directly. This is to ensure secure transactions. You can pay using your credit card through PayPal without having an account with PayPal. Can I make an order even if I do not have a PayPal account? Yes, when you press "Confirm Order" and are taken to a PayPal screen you can pay with your credit card. Even if you do not have a PayPal account you can pay directly with your credit card by clicking on "Continue" on the left side of the PayPal screen under the question, "Don't have a PayPal account?". What is the status of my order? If you have a question about the status of your order, please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . When can I expect my order to be delivered? Orders are processed Monday through Friday, excluding holidays. Orders received on weekends, holidays, and after 3 pm noon EST will be processed the next business day. We make every effort to process your order within 24 hours, pending credit card verification. Delivery within the US can be expected, 2-3 days after your order has been processed. International delivery can be expected within 8-15 days. For more specific delivery information, email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
RETURNS & EXCHANGES Can I return or exchange my recently purchased apparel? Generally, returns and exchanges are processed only if the item is in perfect condition, and it has been no more then 7 days from the date of purchase. For returns or exchanges, please contact us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. CHANGES TO YOUR ORDER Can I make changes to my order after it is placed? In most cases, yes. If you want to change your order immediately after ordering, please e-mail us right away at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. For additional information, please see our return/exchange policies. WASHING/CARE INSTRUCTIONS How should I wash my apparel? You can machine wash your garments inside-out on a gentle cycle, and tumble dry/ dry on low heat. For best care, we recommend hand washing your garments inside-out with cold water. Hand washing is strongly recommended for any shirts with foil and/or metallic silver and gold print. SIZING & FIT How do I know what size to order? Please check out our size chart. Please keep in mind that for men we have Relaxed T-shirts and Fitted T-shirts. Since our T-shirts are 100% cotton, there will be some shrinkage the first time you wash. In the Men's section, what is the difference between Relaxed Cut and Fitted Cut? The Relaxed Cut shirts fit a bit looser around the chest and the body. The Fitted Cut shirts have a slimmer fit and are tighter around the chest and body. AVAILABILITY What if a product I want is sold out or unavailable? Please send an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
to let us know which products you are interested in that are unavailable as well as any other comments you may have. TERMS OF USE What are your Terms of Use? LIFESTYLE What is Tribelife? tribelife noun adjective What is loyal fashion? Loyal fashion is being true to who you are. i am Africa is loyal fashion. Do any celebrities wear your clothing? Check out whose rocking i am Africa. Do you support any charitable organizations? Yes, check out the GIVE section. If you would like i am Africa to support your charity or organization please email us with details about your cause at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
|
